Overview
Engage us for customer experience transformation and process governance alike.
Our clients have greatly benefitted from increased visibility, intelligence and predictive alerts & monitoring around their back office processes and customer issues. This helps rapid and one-touch customer issue resolution while allowing executive team to have operational health metrics on their phones.
Challenge
It is estimated that most leadership and executive teams in medium to small companies spend 40% of their time trying to unravel issues in back end processes. Also, it is estimated that more than 85% of customer issues could be resolved in the first touch if the front line staff had a 360 degree ring side view of every aspect concerning that customer.
Results
We bring to bear a very high degree of digital transformation without burning the bank. This has historically been achieved at a minimum of 3X faster technology build time and at least 2X lower costs. Our clients get a much higher return on investment at a rapid time to market.
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